Customer Service

Shipping and Handling
Shipping and handling fees on all accessory purchases range from $7-$12 and $15-$25 for clutches and handbags. 
  • Note: Christopher Augmon Corporation only ships to addresses within the United States at this time. If you would like to place an order for delivery outside the United States, please contact us.
  • Please review all Shipping and Terms & Conditions carefully before confirming your order.
  • BY ACCESSING THIS SITE, YOU ACCEPT WITHOUT LIMITATION OR QUALIFICATION, ALL OF THE SHIPPING RATES AND TERMS & CONDITIONS IN THIS USER AGREEMENT.
Christopher Augmon Corporation makes every effort to accurately display the color(s) of our merchandise on the web site. However, the color(s) will vary depending on the settings and capabilities of your monitor, computer, and/or web browser. Therefore, Christopher Augmon Corporation cannot guarantee that your monitor displays the most accurate color(s) of our merchandise.
  • Shipping and Terms & Conditions are subject to change; all changes will be posted on the site accordingly.
  • All merchandise is shipped via FedEx Ground unless otherwise specified. Additional charges may be incurred for faster delivery.
  • Delivery may require 4 to 6 business days when merchandise is stock. Customization on any accessory and handbag please allow 6-8 weeks for your order to be shipped. All special orders require 6 to 8 weeks to deliver.
  • If your order contains an item that is sold out, we will contact you to suggest a replacement, or provide you with a full refund.
 
Returns/Exchange Policy
Christopher Augmon Corporation does not offer returns because of the uniqueness of each accessory or clutch/handbag. All sales of non-discounted and discounted items are final.
  
Repairs
Christopher Augmon Corporation stands behind all of its merchandise on workmanship. We are more than happy to handle repairs (free of charge) resulting from any manufacturer defects within 1 month or 30 days of the purchase of your handbag.
  • These repairs should be directed to Christopher Augmon Corporation/repairs. Typical turn-around time is four to five weeks.
  • Please note that there is a $20.00 shipping & handling fee charged for each item submitted for repair.
  • Note: Some handbag materials are likely to wear over time. If general wear and tear has diminished a handbag's appearance, we can recommend some tips for improving the bag's condition.
  • Treat all accessories and handbag like luxury jewelry and shoes.
  • Do not get python or leather wet.
  • Do not wear CA rings when dealing with water, moisture or perspiration.  
For items being shipped to our repair department, please be sure to ship your item by insured, traceable mail. This service is offered by Federal Express and other carriers.
Please be sure to include a note with your name, return address, email address, and daytime phone number along with a check made payable to Christopher Augmon Corporation / Repairs for $20 and send to:
  • Christopher Augmon Corporation- Repairs
    1813 S. Clark #15
    Chicago, IL 60616
For further inquiries, please contact repairs@augmon.com